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Returns/Exchanges/Replacements

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Phone: 586-786-9851

Snail-Mail:

12550 31 Mile Rd.,
Washington, MI 48095

Common Questions

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There are a lot of different colored UTVs and plastics out there and we do our best our try to match them as close as we can. However, due to things like discoloration of plastics, specialty colors, and other variables we cannot guarantee our colors will match. If you are worried about a color not matching your UTV we can send you color samples of our printed material for FREE by filling out our Color Samples Form. This will allow you to see an accurate representation of the printed color you will receive. Keep in mind that color variations between monitors, mobile devices, and actual print colors received can vary drastically, so better to be safe than sorry!

While our UTVWrapR® app allows for custom color changes we realize some people want a custom one-off graphics kit designed from scratch. No problem! Our design team at UTVFX will work with you directly via email or phone to design you the custom side by side graphics you've always wanted. Any custom designed graphics require a $200 non-refundable deposit that will go towards the final purchase price of your UTV wrap. Once the deposit is made a designer will work directly with you on up to 5 revisions of the design. To get started on a custom wrap please fill out our custom order form.

Yes, our graphics kits are made with high-quality vinyl and have exclusive AIR-PASS Technology making them a breeze to install. When you first pull out your graphics we understand it can be overwhelming, but we promise anyone can do it. Every order has an application instructions sheet with it, read it carefully. If you follow this instruction sheet you shouldn't have any problem installing your graphics. Of course we are always here for help if needed: (586) 786-9851.

While it's not essential for installation, we do highly recommend using our application kit, which has been specifically designed for our graphics installation process. 

Use a heat gun or hair dryer to heat up the old graphics. Depending on the age and adhesive used, some vinyl requires more or less heat. Warning! Please be careful and do not overheat the surface. Too much heat may cause the plastic to melt. Sweep your heat gun in an up/down or side to side motion along the surface. Apply enough heat so that the old graphic is warm to the touch. This will make it malleable and easier to lift up. Then use the lil'chizler tool (comes with the UTVFX application kit) to lift up  an edge or corner of the old graphic. Grab the edge or corner and begin slowly pulling straight back at a 90 degree angle from the surface. Apply heat to the graphic as you are pulling.  The old graphic should lift up and off in one motion. For more information on the install process see our application instructions sheet.

Yes, our hassle free return policy makes returns easier than ever! All UTVWrapR® purchases can be returned for full refund (excluding one off custom designs and logo fees) within 10 days of receiving it as long as the graphics kit is in its original condition. Only cost to you is the return shipping. Please view our Returns/Exchanges page for more details.

Unfortunately, we do not offer a warranty with our graphics and we are not liable for damage due to everyday riding or improper installation techniques. That being said, if you receive the wrap damaged or suspect an issue while installing then contact us right away! If you damage your graphics during installation or while riding we do offer replacements at cost up to 1 year after purchase...just fill out our replacements form here.

Accidents happen...we got you covered! UTVFX offers replacement graphics priced at material cost for up to 1 year after purchase. We have the ability to send you any replacement piece you need. Fill out our replacements order form and we will get your replacements printed and shipped out to you asap.

Once your order is placed it will take about 1-3 business days to process, print and ship. Shipping times will vary but US orders generally don't take any more than a week to receive.

Once we receive your $200 deposit for your custom graphics you can expect an initial design proof in about 2-10 business days.

First thing upon receiving your graphics kit is to roll it out and check it for any issues, mistakes, or missing pieces. Warning! Once the roll is cut up or pieces are removed from the backing, we will no longer accept it as a return item. Be sure to check it thoroughly. Once you've deemed the graphics to be "perfect" you can start the installation process. For more information on the install process see our application instructions sheet.

Using the correct tools is essential to installing your graphics properly. We highly recommend purchasing an application kit to make this process easier, but you can use these tools as alternatives: 

  • Adhesive Remover (we recommend 3M Adhesive and Wax Remover)
  • Prep Liquid/Cleaner (90% Isopropyl alcohol works best)
  • Small Utility Blade (snap-off style recommended)
  • Cheap Paper Towels (dye-free/lint-free)
  • Blow Dryer or Heat Gun (not too hot)
  • Application Key (choose your model under our install tab from the home page to print your application key)

If you are interested in being a part of our team send us your resume. No not your actual resume, but tell us your story, send us photos and videos, and explain to us why we should sponsor you? We're always out there looking for that up-and-comer that's gonna change the game so if you think that's you shoot us an email and explain why.

All potential dealers must go through UTVFX's dealer application process in order to become a certified dealer.  If you are looking to become an UTVFX dealer please contact us at (586) 786-9851 and we will help you through the application process.

UTVFX uses only the very best vinyl and equipment to produce our graphics. Our graphics are printed on a very high quality 16mil thick vinyl and made with exclusive AIR-PASS Technology, which allows air bubbles to escape more easily for a bubble-free install. This mean absolutely NO liquid is required for installation! UTVFX strives to be the very best in the industry and we stand behind our products completely. To learn more about what makes us the best in the business check out our Why UTVFX page.

UTVFX sidexside graphics are completely designed and manufactured in the U.S.A.

Nobody's Perfect! Even the best companies occasionally make mistakes. If upon opening your package you discover the wrong item has been shipped to you, please contact us immediately by phone or email or submit our return form now. We will do our best to quickly correct the mistake. The correct item will be printed and shipped to your door asap along with a return label for the incorrect one.

Of course, any order can be placed online or by phone at (586) 786-9851. Make sure to have your information ready when you call (Name, Email, Address, etc.)

Logos can be added to any UTVFX order at checkout using our logo selection tool. This tool allows you to add up to one (1) Gold level logo (your main logo: 10"+), three (3) Silver level logos (approx. 5-9"), and six (6) Bronze level logos (approx. 2-4").  All logos regardless of level are $5 a piece.  Logos will be applied equally on each side of your graphics and a proof will be sent to you to approve before we print and ship your order. See How to Add Logos page here for more help.

We have most industry logos on file, but for specialty or personal logos that we do not have you must complete a custom order form and provide us with the logo(s) in vector format (Adobe Illustrator or .EPS files).

Yes, we ship our graphics worldwide! Keep in mind that UTVFX is not responsible for any international import taxes or duty fees and cannot insure international orders outside of the US and Canada!

If you have placed an order with us you should receive a tracking number as soon as your item has been processed and shipped.  Shipping and processing times may vary based on season and order details (ie. an order with several logo adds or extras may take us a bit longer to process)

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